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 Shipping and Return Policy - Personalized Children's Music by KD Novelties
Personalized Children's Music
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Shipping & Returns

We process and ship your order within three business days via the US Postal Service. Rush orders are processed and shipped next business day. We offer three methods of shipping so you can decide how quickly you would like to receive your order. We only ship within the US.

FREE Priority shipping on orders of $60.00 or more!
	First Class Mail (8-12 business days) - $6.50*
	Priority Mail (6-8 business days) - $8.50*
	Rush Service (3-4 business days) - $20.50*

* Additional charges applied to orders of 3 or more music cds

Above delivery schedule includes our processing time.

We processing and ship orders within 3 days!

When your order ships, you will receive an email including a link where you can track delivery of your order through the US Postal Service. Please note that tracking information is not available for First Class Mail. You can also track and view the status of your order (and personalized information for your music cds) by clicking here and entering your order number and the email address you used when you placed your order.

Our Return Policy

A return policy on personalized products is extremely difficult to provide, as each product is uniquely created for a specific individual and cannot be resold. It is our goal that all of our customers be happy and completely satisfied with our products as well as our service. Therefore we provide the following return policy to accomodate our customers as reasonably as possible.

** All returns must be processed within 30 days of purchase **

What if KD Novelties makes a mistake?
It does not happen often as we proof read our personalized products twice before they are printed and assembled. However, in the event that KD Novelties makes a mistake, we will correct and replace the same product with the corrected information at no charge or your money back.

What if I provide the wrong information?
Personalized Music CDs cannot be replaced or refunded if incorrect information is provided to us. Please listen to the child's name before purchasing to make sure it sounds correct as each character may pronounce the name differently. We will only replace Music CDs if they are defective, (i.e. skipping), provided they are not scratched upon return.

What if my order arrives damaged?
Contact us at 845-510-4090 or e-mail us at within 5 days of receiving your order. Depending on the product that is damaged, we may ask that it be returned to us. A refund or replacement will not be provided if we are not notified within 5 days of when the order is received.

What if I have not received my order?
Contact us at 845-510-4090 or e-mail us at no later than 3 weeks after placing your order and we will ship a replacement immediately. Orders will not be replaced or refunded after 30 days from when the order was placed.
Copyright 2002-2019       KD Novelties Personalized Children's Music and Gifts       787 State Route 17M #2164 Monroe, NY 10950